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DCOMM and BTP offer Tips to enhance internet performance while the population stays at home

The Department of Communication (DCOMM) in cooperation with the Bureau Telecommunications and Post St. Maarten (BTP), would like to offer the community a number of tips that would enhance your internet performance as residents stay at home in order to protect the people of Sint Maarten and prevent the spread of the coronavirus COVID-19.

1.      Protect your WIFI password

This avoid other people to connect to your network without you knowing it, or without your consent, and can ultimately causing speeds to drop.

2.      Minimize the number of devices on your network during the daytime

Your Wi-Fi network can only handle a certain amount of traffic before it slows down. Unplug video game consoles, Smart TV’s, Tablets, and other (smart) devices and restrict other users on your internet connection from using Video Streaming, Online Gaming, Video Conferencing, Music Streaming during the daytime. This will free-up bandwidth for Home Working or E-Learning.

3.      Connect directly via your Ethernet cable

Try connecting your laptop or desktop computer to your router with an Ethernet cable, if possible. This will enhance the internet performance. Please note that not all laptops have Ethernet Ports.

4.      Find the ideal position for your router

There are many factors that can impact the strength of a wireless signal, such as interior walls, doors, microwaves and metal objects. Ideally, WIFI routers should be positioned high up on a bookshelf or mounted on a wall and be centrally located in the house/ office. Avoid placing it near a microwave oven, near metal objects, on the ground or in a small room with concrete walls.

5.      Decrease the distance between your computer and your router.

For a good internet performance, it’s recommended to stay as close as possible to your router. Your signal and internet speed may drop as you move further away from your router.

6.      Line of sight between your computer and the router.

If your router's signal has to travel through a wall or appliances such as a refrigerator, its signal will be weakened. It’s recommended to have your router visible from where you're using your computer or laptop at all times.

7.      Ensure Computer Health

Perform software updates, security scans, virus scans and malware scans & remove harmful programs from your computer.  Malware and viruses can interfere with your computer's ability to access the Internet.

8.      Close down non-essential applications

There are often a large variety of applications on your computer that are running in the background and using the internet. Often without you even knowing it. To boost your internet speed, shut down applications that you're not actively using.

9.      Internet browser

Update your Internet browser. An out-of-date Internet browser can result in slow webpage load, poor video quality and other Internet issues. It is also recommended to delete old files and clear your browser history from your web browser options menu.

10.    Engage with your Internet Service Provider

Contact your provider to learn more about alternative internet plans and their latest offers. You may want to consider an upgrade to a higher package, if available, and budget allows. 

BTP falls under the Ministry of Tourism and Economic Affairs, Transport & Telecommunications (Ministry TEATT).