To file a complaint in person please visit the department at the following address:

Upon your arrival to the department please ensure that you are following dress code and covid-19 guidelines, or you will be prohibited from entering the establishment.

• Step 1:

Inform the receptionist that you would like to file a complaint at the department and the nature of your complaint.

(e.g. I would like to file a complaint about noise disturbances from a bar in my neighborhood.)

• Step 2:

The receptionist will inform the appropriate staff member to receive your complaint through an incident report and you will be asked a series of questions (personal details; time and location of incident) to obtain more detail about your complaint.

• Step 3:

After the complaint intake session is complete you will be informed by the staff member as to how long it will take to receive a response regarding your case and you will be given a case number to inquire about the status of your case.

Phone:

To file a complaint via phone please call the department at:

+1 721 542 4511 | +1 721 542 5641

• Step 1:

When calling the department, inform the receptionist that you would like to file a complaint and the nature of your complaint.

(e.g. I would like to file a complaint about noise disturbances from a bar in my neighborhood.)

• Step 2:

The receptionist will connect you with the appropriate staff member to lodge your complaint through an incident report. You will be asked a series of questions (personal details; time and location of incident) to acquire more details about your complaint.

• Step 3:

After the complaint intake session is complete via the phone you will be informed by the staff member as to how long it may take to receive a response regarding your case and you will be given a case number to inquire about the status of your case if needed.

Email

To file a complaint via email you can email the department at:

            idez.inqueries@sintmaartengov.org

• Step 1:

When calling the department, inform the receptionist that you would like to file a complaint and the nature of your complaint.

(e.g. I would like to file a complaint about noise disturbances from a bar in my neighborhood.)

• Step 2:

The receptionist will connect you with the appropriate staff member to lodge your complaint through an incident report. You will be asked a series of questions (personal details; time and location of incident) to provide more detail about your complaint.

• Step 3:

After the complaint intake session is complete via the phone you will be informed by the staff member as to how long it may take to receive a response regarding your case and you will be given a case number to inquire about the status of your case if needed.