The complaint management procedures for the handling of complaints or grievances by the Ministry of Tourism, Economic Affairs, Transportation and Telecommunication (TEATT) are aimed at establishing, implementing and maintaining effective and transparent procedures for the reasonable and prompt handling of complaints or grievances received from the public, as well as to keep a record of each complaint or grievance and the measures taken towards resolution of the complaint. The procedures manual for handling complaints gathers all measures taken by the Ministry of TEATT in order to solve potential inconveniences that might occur.​