• Sudden collapse or loss of consciousness
  • Shortness of breathe or difficulty breathing
  • Chest tightness, discomfort or pain lasting longer than 5 minutes, or not responding to medication
  • Sudden onset of confusion or deterioration in the level of consciousness
  • Reduced movement or paralysis in one or more limbs
  • Uncontrollable bleeding
  • Diabetic emergencies
  • Fitting, seizures or convulsion activity
  • Hypothermia or heat stress
  • Burns
  • Poisoning & drug overdose
  • Electrocution
  • Motor vehicle accident with head on impact
  • Vehicle rolling over some part of the body
  • A person hit by a car or ejected from a car
  • Explosion
  • Motorbike or cyclist impact
  • Fall from a height
  • Amputation or partial amputation
Information needed from you when calling 912:
  • What is the emergency? (Describe what exactly happened)
  • Is the person conscious?
  • Is the person breathing?
  • The exact location of emergency?
  • How many people are hurt? (If an accident)
  • What is your name and contact number?
Initially your 912 call will be answered by an ambulance dispatcher. The dispatcher will ask relevant questions to assist in getting an ambulance to the emergency as quickly as possible.
Our communication center staff can also give firstaid advice if required while the ambulance is on its way.
What you can do until the ambulance team arrives…
  • Early recognition of the potential seriousness of the sick or injured person’s condition and the seriousness of the incident that has occurred.
  • Be aware of your surroundings (don’t put your self in danger).
  • Apply first aid techniques. If you are unsure as to what to do ask the ambulance dispatcher by dialing 912.